Front of House Supervisor at Vantage Management Consultancy

Employment Type: Full-time

Monthly Salary: N80,000.00 + Accommodation

Purpose of the Role:

The Front-Of-House manager oversees all operations at our restaurant (except for the kitchen). The job holder will shape our clients' and customers' experiences by maintaining the dining room’s appearance, training quality staff, and ensuring good customer service. Front-of-house managers are "people-people" with strong organization and leadership skills. A talent for conflict resolution is also important for addressing customer complaints and handling staff disputes.

This is a very hospitality-driven group that values personality over experience alone, provided hospitality is a passion and driving force for you.

Expectations: 

• ensuring incoming staff complies with company policy.
• Training staff to follow restaurant procedures
• Maintaining food safety and quality standards
• Open and/or closing schedule with weekend availability.
• keeping track of employees’ hours
• ordering food, linens, gloves, and other supplies while staying within budget limitations
• Greeting customers as they walk into the restaurant
• Helping guests with reservations and guiding them to their table
• Giving guests accurate wait time estimates and seating them in the waiting area
• Providing customers with menus and answering any initial questions they may have
• Optimizing seating at different tables to ensure an even workload for wait staff.
• Answering phones and scheduling reservations with large parties
• Monitor and maintain proper front office operational supplies.
• Deal responsibly with payment transactions and maintain strict control of the bills.
• Ensure each customer receives impeccable service.
• Dealing with customer inquiries and reservations accurately and promptly
• Handle guest situations as they arise in a calm, professional manner.
• Assist guests with services and requests, and be always visible to our guests and staff.

Experience:

• Prior work as a manager or supervisor
• Success with customer service
• Enthusiastic, quick-thinking, and welcoming personality
• Ability to react to guest requests efficiently and to ensure details are communicated and followed through on in all departments.
• Outstanding personal presentation and grooming
• Strong written and oral communication skills
• PC literate with an understanding of Microsoft Outlook, Excel, and Word
• Experience in a similar role within a high-level hotel or fine dining restaurant will be an added advantage.
• HND or BSc. in Hospitality Management or a related field