Front Liner (Waiter and Waitress) at Smart Partners

Location: Lagos Island, Lagos

Job Responsibilities

• Welcoming customers warmly and politely
• Serving food and beverages to customers
• Directing customers to the table
• Setting and cleaning table and service areas
• Presenting menu and providing detailed information when asked
• Informing customers about the day’s special, if any
• Taking accurate food and drinks orders
• Providing excellent customer service to guests
• In some cases, offering food and wine suggestions
• Processing cash and credit card payments
• Clearing the tables or counters after use
• Dealing with and handling customer complaints
• Reporting any damages to the manager
• Attending service briefings before each meal.

Job Requirements

• OND / HND / B.Sc Degree
• 2 years work experience
• Have a proven experience as a waiter / waitress
• Be attentive and patient with customers
• Possess a good communication skill- both written and verbal
• Be neat and possess a good dress sense
• Have a relatively high energy level and keeps a good attitude
• Be reliable and honest
• Have a good understanding about food hygiene and service
• Be a good team player
• Should be welcoming, responsible and intelligent
• Must be able to work under pressure
• Should be familiar with drinks and nice menu.