Front Desk Receptionist at HealthBridge Specialists

We are currently seeking a professional and customer-oriented Front Desk Staff (Receptionist) to join our team. The ideal candidate will have a strong background in customer care service, preferably within a healthcare environment, and possess excellent communication and organizational skills.

Criteria

Formal Education    

• A minimum of OND (Ordinary National Diploma) in a relevant field, such as Business Administration, Healthcare Administration, or a related discipline.    
• Bachelor’s degree in any relevant discipline.

Work Experience    

• Proven experience as a Front Desk Staff or Receptionist.
• Customer service work experience and knowledge of customer service etiquette.
• Good previous work attendance record.    
• Experience of working in healthcare setting for at least 6 months.
• Familiarity with administrative tasks related to patient registration, scheduling, and billing.

Skills    

• Strong and competent computer skills    
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience in using electronic medical record (EMR) systems.

​Personal Characteistics     

• Strong interpersonal skills.
• Excellent communication skills.
• Excellent organizational and multitasking abilities.
• Ability to cope with customer request and demands in professional, prompt and courteous manner.
• Ability to communicate effectively and empathetically with clients and staff.
• Skills to handle difficult or sensitive situations with tact and professionalism.

Others

• Ability to resolve customer complaints.
• Ability to work independently as well as collaboratively in a team environment.
• Able to multitask with competing work priorities and ensure efficient operations at the front desk.

Desirable

• Knowledge of medical terminology, insurance processes, and billing practices.
• Availability to work flexible hours, including evenings, weekends, and holidays, to accommodate the hospital's needs.