Front Desk Personnel at Eden Oasis Realty

Description

• We are seeking an experienced and professional Front Desk Personnel to join our team. This is a critical role that requires excellent interpersonal and organizational skills to ensure the smooth functioning of our office.
• The selected candidate will be expected to resume by February 3, 2025.

Roles and Responsibilities
Reception Management:

• Welcome and attend to clients and visitors professionally and warmly.
• Maintain a clean, organized, and inviting reception area at all times.

Communication Handling:

• Answer and direct phone calls, emails, and inquiries promptly and professionally.
• Manage appointment schedules and coordinate meetings for staff and clients.

Administrative Support:

• Maintain and update records of visitors, appointments, and correspondence.
• Assist in organizing and managing documents, files, and office supplies.
• Provide administrative support to other departments as required.

Customer Service Excellence:

• Address client queries effectively, ensuring satisfaction and a positive experience.
• Utilize our CRM system to maintain and update client information as well as track the progress of property transactions.
• Send reminders and updates to clients.
• Act as the first point of contact for resolving minor issues or escalating concerns to relevant departments.

Office Coordination:

• Ensure the reception area is equipped with necessary materials and resources.
• Monitor and manage front desk supplies, ensuring timely replenishment.

Requirements
Qualification and Experience:

• Interested candidates should possess a Bachelor's Degree
• Proven experience as a Front Desk Officer or in a similar customer-facing role is mandatory.

Skills:

• Exceptional verbal and written communication skills.
• Exceptional interpersonal and organizational abilities.
• Ability to multitask, prioritize responsibilities, and handle pressure effectively.

Proficiency:

• Competence in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant tools.

Professionalism:

• A friendly, approachable demeanor with a polished appearance.
• Punctual, reliable, and dedicated to providing outstanding service.