Front Desk Officer at Westfield Consulting

Job Summary

• The Front Desk Officer is responsible for managing the reception area, providing excellent customer service, and performing administrative task to ensure smooth operations.

Principal Duties and Responsibilities

• Welcomes customers and provides basic information about products and services.
• Handles phone calls, messages, and walk-in inquiries.
• Manages order bookings, pick-ups, and customer complaints.
• Maintains a clean, organized reception area and supports daily shop operations.
• Handles WhatsApp orders and online orders
• Contributes to team effort when required
• Takes messages and communicates them to appropriate enquirers.

Qualifications and Experience

• BSc / HND / ND / NCE in any field.
• 1 - 2 years of experience in Customer Service.
• Good communication skill.
• Proficiency in Microsoft suite.