Front Desk Officer at Uniccon Group

Core Purpose:

• Serve as the company's primary face, delivering exceptional client relations, front-office administrative coordination, and first-line customer support in a fast-paced ICT environment.

Key Responsibilities & Deliverables

• Client Relations & Reception: Welcome visitors, manage the reception area, and route guests to the appropriate departments, creating a professional first impression.
• Customer Support & Inquiry Management: Receive incoming calls, emails, and walk-in requests; log complaints and feedback; and track escalated issues with technical teams through to resolution.
• Administrative Support: Coordinate meeting schedules, manage correspondence, organize front-office filing systems, and perform basic data entry and reporting.
• Brand Representation: Communicate basic company product/service information clearly and maintain high standards of corporate professionalism.

Candidate Requirements

• Education & Experience: OND, HND, or BSc in Business Administration, Mass Communication, Marketing, or a related field, with a minimum of 3 years of experience in customer service or front desk roles (ICT or service sector preferred).
• Technical Suite: Computer literacy including MS Office, professional email etiquette, and basic familiarity with CRM software.
• Domain Knowledge: Basic understanding of ICT products and services is an advantage.
• Core Competencies: Excellent interpersonal and verbal/written communication skills, high emotional intelligence, strong conflict-handling abilities, and a well-presented, organized approach under pressure.