Front Desk Officer at Stresert Services Limited

Our client is a one of the foremost mortgage bankers in Nigeria.

Job Location: Ikoyi, Lagos

Job Reference: MB-ND-FD

Department: Administration (Entry level - OND Holder only)

Summary of role:

The hired personnel will be responsible for supporting the business by being the first point of contact in the organization and operating switchboards, connecting callers to the appropriate persons; greets visitors; responds to general enquiries. The job holder is expected to speak in a clear and friendly, courteous tone; use listening skills to put callers at ease and obtain accurate and complete information.

Detailed Task:

• Be the first point of contact at the office.
• Greet and directs visitors; provides assistance to them as required.
• Work at the switchboard and handle outgoing, inter-office or incoming calls to facilitate connections.
• Provides information and assistance regarding telephone numbers and completes telephone calls for the members of staff.
• Answer internal or external calls and transfers calls. As required, takes and relays messages.
• Relay important information to members of staff and customers.
• Announce when visitors arrive to the concerned staff/units.
• Compile and update data related to client’s details.
• Promote company products and services as appropriate.
• Handle all internal and external directory assistance queries.
• Any other duty that may be assigned by the supervisor.

Requirement:

Education

• OND holders only in any discipline.
• Must have at least (2) years customer service experience.
• Must not be more than 24 years of age
• Must be proficient in the use of Microsoft office
• Good communication skills

Competencies

• Active Listening – Being attentive to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension -- The ability to read and understand information and ideas presented in writing.
• Customer and Personal Service -- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Salary & Application:

Net take home N67, 000/m

Experienced applicants should forward CVs to recruitment@stresertservices.com using ‘MB-ND-FD’ as subject of mail before 25th March, 2021. Only experienced OND holder only will be invited for interviews.