Front Desk Officer / Secretary at CVM Career Company

Job Summary

• We are looking for a Front desk/Secretary to provide a variety of client services and ad hoc administrative support duties in ensuring clients receive top-quality service.
• This entails providing exceptional customer service assistance and an overall welcoming environment for clients and staff of the company.

Job Description

• Provides customer service support to the organization by obtaining, analyzing, and verifying the accuracy of order information in a timely manner.
• Prepares customer service summary reports.
• Coordinates the handling of difficult and/or unusual situations.
• Answer customer inquiries and follow through on requests.
• Ensures and provides quality service to both internal and external customers.
• Handle inbound customer service calls with professionalism.
• Receive, sort, and distribute daily mail/deliveries.
• Update the calendar and schedule meetings.
• Ensures reception area is tidy and presentable, with all the necessary stationery and material..
• Keep updated records of office expenses and costs.
• Order front office supplies and keep an inventory of stock.
• Perform other clerical duties such as filing, photocopying, transcribing, and faxing.
• Arrange travel and accommodations, and prepare vouchers.

Requirements

• Proven experience as a front desk representative, or relevant position.(preferably female)
• Familiarity with office machines (e.g. fax, printer, etc.)
• Knowledge of office management and basic bookkeeping.
• Fluent in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills.
• Good organizational and multi-tasking abilities.
• Good Critical thinking and Problem-solving skills.
• Customer service orientation.
• Proximity to location.