Front Desk Officer at Owens and Xley

Location: Lagos Island.

Salary: N60,000 to N80,000.

In this role, you will be responsible for performing administrative tasks, such as answering phones, receiving clients, coordinating appointments and providing information about the organization You will also carry out other clerical duties when necessary.

Responsibilities:

• Answering phones, scheduling appointments for clients and calling clients to confirm appointments
• Greeting clients with a friendly smile and assigning them to the appropriate department
• Keeping the reception area clean, professional looking and inviting
• Ensuring the use of fragrances i.e. scented candles to improve the general aura of the reception area and the office in general
• Responding to enquiries by phone, e-mail, or in person
• Managing, escalating and expediting the resolution of client problems/complaints
• Devising/maintaining office systems including data management and filing systems
• Ensure high levels of customer satisfaction
• Perform other duties as assigned.

Requirements:

• BSc/ HND in Business Administration, or related field
• Minimum of 1-3 years of proven experience in a similar role
• Good understanding of office administration and basic bookkeeping practices.
• Excellent knowledge of MS Office (especially Excel and Word)
• Superb written and verbal communication skills
• Strong people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• High degree of accuracy and attention to detail
• Must be able to manage time and people efficiently
• Able to work under pressure
• Must be emotionally intelligent
• Ability to be discreet and professional
• Must have flair for providing quality service