Front Desk Officer at Ntel

Responsibilities

• Welcome and register visistors professionally and notify relevant staff of visitor arrival
• Sign in visistors using the log book/tags provided
• Contact relevant company personnel to ensure visitors are attended to
• Answer and direct incoming calls promptly and courteously
• Keep visitors informed at all times of delays, changes toarrangement
• Provide any other assistant required in a willing, pleasant and professional manner
• Deal with difficult situations in an assertive and friendly manner
• Ensure the reception area is clean, organized and welcoming at all times
• Receive, log, and sign incoming mails and distribute within the hour
• Source and provide relevant information to callers as appropriate
• Monitor visitor access and ensure compliance with company security protocol.

Educational Qualification

• HND or BSc in any discipline, preferably in Social Sciences
• Minimum of 2 years of experience as a Receptionist / Customer Service.

Competencies:
Knowlegde:

• Excellent telephone etiquette.

Skills:

• Good communication skill
• Excellent interpersonal skill
• Organization skill
• Switch board
• Customer service
• Report writing skill.

Behaviour:

• High integrity
• Diligence
• Consistent
• Resilience.