Front Desk Officer at Naji Realties

Job Description

• We are seeking a highly skilled and enthusiastic Front Desk Officer to join our hospitality team.
• As the first point of contact for our guests, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience, and providing efficient check-in and check-out processes.

Key Responsibilities

• Greet and welcome guests, respond to their inquiries and resolve any issues promptly
• Manage room assignments, check-in, and check-out processes
• Handle guest registrations, payments, and departures
• Maintain accurate records of guest information, room assignments, and billing
• Provide information on hotel services, facilities, and local attractions
• Coordinate with other departments to ensure seamless service delivery
• Handle guest complaints and concerns with professionalism and courtesy
• Maintain a clean and organized front desk area
• Perform other duties as assigned by the Front Desk Manager.

Requirements

• Must have at least two years of experience working in a hospitality company.
• Must have a degree in any relevant field
• Must reside in Abuja, preferably around Utako
• Excellent communication, interpersonal, and customer service skills
• Ability to work in a fast-paced environment and multitask
• Proficiency in hotel software and systems (e.g., Property Management System)
• Strong problem-solving and conflict resolution skills
• Ability to maintain confidentiality and handle sensitive information
• Flexibility to work varying shifts, including nights, weekends, and holidays.