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  • Posted: Jan 23, 2023
    Deadline: Jan 27, 2023
  • An island resort that offers more than just sun, sand, and sea! A resort full of surprises, fun activities, lively entertainment, and smiling faces that are sure to give your holiday so much more.
    Read more about this company


    Front Desk Officer


    • Assist with checking guests in and out.
    • Assist guests with inquiries, problems and complaints; as well as receive guests’ payments and balance cash at end of shift.


    • Greeting and welcoming guests, assist them to check in
    • Offering a welcome drink to guests at check in
    • Conduct fast and efficient check in or out of guests using the appropriate documentation and laid down procedures.
    • Collect all payments or guarantee of payment (order, credit card, requisition or letter) for the entire stay at check in.
    • Collection of all outstanding payments at guest check out
    • Coordinate room status update with housekeeping department by notifying them of all check outs, late check outs, early check ins, day use, extensions, room movements etc.
    • Conscientise guest on the guest questionnaire/feedback form.
    • Answer incoming calls as well as interdepartmental calls within three ring as per hotel standard.
    • Do handover takeover with the other receptionists as per set standards.
    • Maintain arrival and departure list, and guest in-house list in accordance with set standards
    • Pre-allocate rooms using reservations correspondence and any other relevant information daily before guest arrival
    • Assist guests with necessary information about the resort and its surroundings
    • Keep the reception area immaculately clean
    • Obtain messages from visitors and promptly forward them to the intended recipient or give them to the Front Office Porter.
    • Have sufficient product knowledge
    • Ensure cash security throughout the shift
    • Proper accounting of cash and handover to appropriate authority.
    • Report any irregularities or unusual circumstances to Manager.
    • To be dressed in uniforms and professionally at all time when on duty.
    • Carries out any other official duties that may be assigned from time to time.

    Qualification and Experience

    • OND, HND or Bachelor’s degree in any field of study.
    • Minimum of 3 years experience obtained in a well-structured Hotel or Resort
    • Must have Software knowledge used in the hospitality industry.

    Skills and Compentencies:

    • Strong math skills and understanding of basic financial concepts
    • Customer-service experience.
    • Excellent written and verbal communication skills.
    • Multi-tasking and time-management skills, with the ability to prioritize tasks.
    • Proficient in microsoft office suite.
    • Data entry experience.
    • Flexible working hours.
    • Positive interpersonal skills required.
    • People management.
    • Presentation skills.
    • Good Judgment.
    • Time management
    • Excellent eye for detail, diligent knowledge of facilities.
    • Excellent problem-solving, analytical, technical, IT and numerical abilities are crucial.

    N840,000 Annually.


    • Accommodation
    • Service Charge
    • Free breakfast
    • 13th Month
    • Leave Allowance
    • HMO.

    Method of Application

    Interested and qualified candidates should send their Resume in Word document or PDF to: using the Job Title as the subject of the mail.

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