Front Desk Officer at Inagbe Grand Resort and Leisure

Summary

• Assist with checking guests in and out.
• Assist guests with inquiries, problems and complaints; as well as receive guests’ payments and balance cash at end of shift.

Responsibilities

• Greeting and welcoming guests, assist them to check in
• Offering a welcome drink to guests at check in
• Conduct fast and efficient check in or out of guests using the appropriate documentation and laid down procedures.
• Collect all payments or guarantee of payment (order, credit card, requisition or letter) for the entire stay at check in.
• Collection of all outstanding payments at guest check out
• Coordinate room status update with housekeeping department by notifying them of all check outs, late check outs, early check ins, day use, extensions, room movements etc.
• Conscientise guest on the guest questionnaire/feedback form.
• Answer incoming calls as well as interdepartmental calls within three ring as per hotel standard.
• Do handover takeover with the other receptionists as per set standards.
• Maintain arrival and departure list, and guest in-house list in accordance with set standards
• Pre-allocate rooms using reservations correspondence and any other relevant information daily before guest arrival
• Assist guests with necessary information about the resort and its surroundings
• Keep the reception area immaculately clean
• Obtain messages from visitors and promptly forward them to the intended recipient or give them to the Front Office Porter.
• Have sufficient product knowledge
• Ensure cash security throughout the shift
• Proper accounting of cash and handover to appropriate authority.
• Report any irregularities or unusual circumstances to Manager.
• To be dressed in uniforms and professionally at all time when on duty.
• Carries out any other official duties that may be assigned from time to time.

Qualification and Experience

• OND, HND or Bachelor’s degree in any field of study.
• Minimum of 3 years experience obtained in a well-structured Hotel or Resort
• Must have Software knowledge used in the hospitality industry.

Skills and Compentencies:

• Strong math skills and understanding of basic financial concepts
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in microsoft office suite.
• Data entry experience.
• Flexible working hours.
• Positive interpersonal skills required.
• People management.
• Presentation skills.
• Good Judgment.
• Time management
• Excellent eye for detail, diligent knowledge of facilities.
• Excellent problem-solving, analytical, technical, IT and numerical abilities are crucial.

Salary
N840,000 Annually.

Benefits:

• Accommodation
• Service Charge
• Free breakfast
• 13th Month
• Leave Allowance
• HMO.