Front Desk Officer at Eden Solutions and Resources

Job Description

• The Front Desk Officer is responsible for managing the front desk operations while ensuring the efficient collection of outstanding payments.
• This role involves interacting with clients and customers in person and over the phone, processing payments, and maintaining accurate records.
• The ideal candidate will have excellent communication skills, attention to detail, and a customer-focused attitude.

Key Responsibilities
Customer Interaction:

• Greet and assist customers or clients as they arrive at the front desk.
• Provide information on billing and payment processes, answer queries, and direct clients to the appropriate department if needed.

Payment Processing:

• Collect payments from customers in various forms (cash, credit card, etc.).
• Issue receipts, process refunds, and record transactions accurately.
• Ensure all collections are properly documented and reported to the finance department.

Debt Collection:

• Contact customers regarding overdue accounts to remind them of their payment obligations.
• Negotiate payment plans with customers when necessary.
• Track and follow up on all payment promises to ensure timely resolution.

Record Keeping:

• Maintain up-to-date records of all collections and interactions with customers.
• Prepare daily, weekly, and monthly reports on collection activities.
• Ensure compliance with company policies and legal regulations regarding debt collection.

Administrative Duties:

• Manage front desk operations, including handling incoming calls, emails, and walk-ins.
• Schedule appointments and maintain the office calendar.
• Assist with other administrative tasks as required.

Customer Service:

• Address and resolve customer complaints in a professional and timely manner.
• Provide exceptional customer service to enhance customer satisfaction and retention.

Qualifications

• Candidates should possess an OND or equivalent; a Degree in Finance, Business Administration, or a related field is a plus.
• Previous experience in collections, customer service, or front desk operations is preferred.