Jobs at Eden Solutions and Resources

Job Description

• The Front Desk Officer is responsible for managing the front desk operations while ensuring the efficient collection of outstanding payments.
• This role involves interacting with clients and customers in person and over the phone, processing payments, and maintaining accurate records.
• The ideal candidate will have excellent communication skills, attention to detail, and a customer-focused attitude.

Key Responsibilities
Customer Interaction:

• Greet and assist customers or clients as they arrive at the front desk.
• Provide information on billing and payment processes, answer queries, and direct clients to the appropriate department if needed.

Payment Processing:

• Collect payments from customers in various forms (cash, credit card, etc.).
• Issue receipts, process refunds, and record transactions accurately.
• Ensure all collections are properly documented and reported to the finance department.

Debt Collection:

• Contact customers regarding overdue accounts to remind them of their payment obligations.
• Negotiate payment plans with customers when necessary.
• Track and follow up on all payment promises to ensure timely resolution.

Record Keeping:

• Maintain up-to-date records of all collections and interactions with customers.
• Prepare daily, weekly, and monthly reports on collection activities.
• Ensure compliance with company policies and legal regulations regarding debt collection.

Administrative Duties:

• Manage front desk operations, including handling incoming calls, emails, and walk-ins.
• Schedule appointments and maintain the office calendar.
• Assist with other administrative tasks as required.

Customer Service:

• Address and resolve customer complaints in a professional and timely manner.
• Provide exceptional customer service to enhance customer satisfaction and retention.

Qualifications

• Candidates should possess an OND or equivalent; a Degree in Finance, Business Administration, or a related field is a plus.
• Previous experience in collections, customer service, or front desk operations is preferred.

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Job Requirements

• I am currently sourcing for a Tax Accountant with experience in Tax resolution.
• Must reside within Ikeja, ketu, ojota and oregun axis.
• Must have at least 3 years experience in tax resolution.

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Responsibilities

• Assisting the manager in daily communication with local employees.
• Assist the manager in communicating with partners and customers.
• Translation of daily documents and company management system.
• Assist manager in workplace management
• Assist the manager to find new partners and suppliers.
• Other work as required by the manager

Requirements

• At least 1 year's Chinese and English translation experience
• Good command of Chinese and English
• Strong communication skills and problem-solving skills.
• Chinese HSK 5 is preferred

Work Details:

• Workdays: Monday - Saturday,
• Work Hours: 8:30 am - 5:30 pm.
• Break Period: 12 pm - 1 pm

Benefit

• Gross Salary: 200,000 - 450,000 Monthly. (basic pay, performance, Saturday pay is double the pay, Seniority allowance and Transport subsidy inclusive)
• Public holiday is overtime pay paid times 3 for that day and still paid as statutory at the end of the month