Front Desk Officer at Dorman Long Engineering

Job Duties / Responsibilities / Accountabilities
Reception & Communication:

• Serve as the first point of contact for all visitors and callers, ensuring a professional and courteous experience.
• Maintain the visitor register and ensure all guests are properly documented and escorted.
• Receive, screen, and route incoming phone calls, mail, and correspondence to appropriatedepartments.
• Provide accurate information on company operations, staff contacts, and office procedureswhen required.

Administrative & Office Support:

• Maintain a neat, organized, and professional front desk and reception area.
• Receive and distribute incoming and outgoing documents, parcels, and messages promptly.
• Prepare and maintain front desk records such as visitor logs, mail registers, and courierdispatch lists.
• Support in preparing meeting rooms and ensuring facilities such as projectors, refreshments,and stationery are available.
• Assist the HR/Admin team with logistics coordination for meetings, trainings, or official events.

Facility & Hygiene Management:

• Monitor cleanliness and readiness of the front desk, waiting area, and restrooms.
• Ensure availability of consumables such as tissue, liquid soap, hand sanitizers, air fresheners,and guest refreshments at all times.
• Liaise with the facility or cleaning team to ensure prompt cleaning, waste disposal, andmaintenance of hygiene standards.
• Raise timely requisitions for front office supplies and consumables.

Recordkeeping & Reporting:

• Maintain front desk logs and submit daily or weekly activity reports to Line Manager.
• Track visitor trends, consumable usage, and maintenance issues for proper documentation.
• Support document filing, photocopying, scanning, and retrieval for HR/Admin purposes.

Employee & Visitor Coordination:

• Notify relevant employees of visitor arrivals or courier deliveries.
• Support compliance with company security and HSE procedures for visitors and contractors.
• Coordinate access control for visitors in line with company policy.

Ad-hoc Duties;

• Provide administrative assistance to other departments when required.
• Support HR/Admin activities such as staff welfare programs, engagement events, or audits.
• Perform any other related tasks as may be assigned by management.

Requirements

• OND / HND / Bachelor's degree in Business Administration, Secretarial Studies or related field.
• 2 - 4 years of experience, preferably in a galvanizing, fabrication, or manufacturingcompany.
• Excellent communication and interpersonal skills.
• Professional appearance and composure.
• Strong organizational and multitasking skills.
• Attention to detail and high level of discretion.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook,Powerpoint).
• Familiarity with office software such as Teams, GoogleWorkspace and Scheduling tools.
• Service-oriented attitude and customer focus.
• Ability to work under pressure in a technical or site-basedenvironment.
• Proactive approach to facility upkeep and office management.