Front Desk Officer at Ibis

Job Description

• We are looking to hire Front Desk Officers to serve as our guests’ first point of contact and manage all aspects of their accommodation.
• Ultimately, you will help create a pleasant and memorable stay for our guests.
• Front Desk Officers responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Essential Duties and Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Excellent communication and organizational skills
• A minimum of a year work experience as a receptionist with a reputable hotel brand
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Proficient in the use of Opera PMS software
• Ability to work cohesively as part of a team
• Minimum of OND from a recognized institution