Front Desk Manager at Ellasot Consulting

Ellasot Consulting is recruiting on behalf of a reputable organization for a professional and customer-focused Front Desk Manager to oversee reception operations, supervise front desk staff, manage guest reservations and inquiries, and ensure excellent customer service. The Front Desk Manager is responsible for overseeing front desk operations, supervising front desk staff, and ensuring excellent customer service. The role involves managing guest or customer inquiries, coordinating reservations and appointments, resolving complaints, and ensuring efficient daily operations while maintaining a professional and welcoming environment.

Responsibilities:

• Supervise and coordinate daily front desk and reception activities.
• Ensure professional and courteous service delivery to guests and visitors
• Oversee guest check-ins, check-outs, reservations, and room allocation where applicable.
• Manage customer inquiries, complaints, and special requests promptly and effectively.
• Train, supervise, and evaluate front desk staff to maintain high service standards.
• Ensure accurate maintenance of guest records, bookings, and other relevant documentation.
• Monitor billing, payments, and cash-handling procedures to ensure accuracy and accountability.
• Coordinate with housekeeping, maintenance, security, and other departments to ensure smooth operations.
• Prepare and submit front desk activity reports to management.
• Ensure the reception area remains clean, organized, and presentable.
• Handle guest information confidentially and ensure compliance with company policies.
• Resolve operational challenges and escalate complex issues to management.
• Perform other duties as assigned by management.

Requirements:

• Minimum of an OND in Hospitality Management, Business Administration, or a related field.
• Minimum of 2–3 years of relevant experience in front desk operations, customer service, or hospitality management.
• Previous supervisory or team management experience is an advantage.
• Excellent communication, interpersonal, and customer service skills.
• Good administrative, organizational, and problem-solving abilities
• Proficiency in Microsoft Office and familiarity with hotel management or reservation systems.
• Strong attention to detail, professionalism, and confidentiality.
• Ability to work under pressure and manage multiple tasks effectively.
• Willingness to work shifts, weekends, and public holidays when required.

Key Competencies:

• Customer service and guest relationship management.
• Leadership and staff supervision.
• Reservation and front desk administration.
• Conflict resolution and problem-solving.
• Cash handling and record management.
• Communication and organizational skills