Front Desk Hostess at amazonPlace

Key Responsibilities
Guest Reception and Assistance:

• Greet and welcome guests warmly upon arrival.
• Provide information about services, amenities, and events.
• Answer and direct phone calls, emails, and other inquiries professionally.

Reservation and Check-In Management:

• Manage bookings, reservations, and cancellations.
• Assist with check-in and check-out procedures, ensuring accuracy in guest details.
• Maintain records of guest information and preferences.

Customer Service:

• Address guest concerns or complaints promptly and professionally.
• Ensure guests feel valued and supported during their visit.
• Provide recommendations for services, dining, or activities as needed.

Administrative Support:

• Manage the front desk area, keeping it tidy and organized.
• Handle payments, invoices, and other financial transactions when required.
• Coordinate with other departments (e.g., housekeeping, kitchen) to fulfill guest needs.

General Operations:

• Monitor guest arrivals and departures to manage the flow of operations.
• Uphold safety and security protocols at the front desk.
• Stay informed about the business’s latest offers, promotions, and events.

Qualifications and Skills

• Candidates should possess SSCE / OND / HND / B.Sc Degrees
• 3 - 7 years previous experience as a hostess, receptionist, or in a similar customer-facing role.
• Strong interpersonal and communication skills.
• Ability to multitask and handle pressure in a fast-paced environment.
• Proficiency in using computers, reservation systems, and office software.
• Professional appearance and demeanor.

Preferred Experience:

• Hospitality or customer service background.
• Familiarity with point-of-sale (POS) systems or front desk management tools.