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  • Posted: Dec 5, 2022
    Deadline: Not specified
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    Front Desk / Guest Service Agent

    Details

    • Our client is looking to fill the position of Front Desk / Guest Service Agent.
    • The ideal candidate will have experience in guest service relations, customer service and must be well spoken.

    Responsibilities

    • Perform all check-in and check-out tasks
    • Manage online and phone reservations
    • Inform customers about payment methods
    • Register guests collecting necessary information (like contact details and exact dates of their stay)
    • Welcome guests upon their arrival and assign rooms
    • Provide information about our hotel, available rooms, rates and amenities
    • Respond to clients’ complaints in a timely and professional manner
    • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
    • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
    • Upsell additional facilities and services, when appropriate
    • Maintain updated records of bookings and payments.

    Skills & Education

    • Minimum OND, HND or NCE qualification
    • Interpersonal communication
    • Proiblem solving skills
    • Customer service
    • MS package.

    Experience:

    • Minimum of 2 years experience
    • Must be available to start immediately.

    Method of Application

    Interested and qualified candidates should send their CV to: jayelah45@gmail.com using the Job Title as the subject of the mail.

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