Front Desk / Guest Service Agent at 234 Hospitality

Details

• Our client is looking to fill the position of Front Desk / Guest Service Agent.
• The ideal candidate will have experience in guest service relations, customer service and must be well spoken.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.

Skills & Education

• Minimum OND, HND or NCE qualification
• Interpersonal communication
• Proiblem solving skills
• Customer service
• MS package.

Experience:

• Minimum of 2 years experience
• Must be available to start immediately.