Front Desk Executive at Halogen Group

Job Summary:

• We are seeking a highly organized and customer-focused Front Desk Executive to join our team. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a warm and welcoming experience for our guests and clients.

Key Responsibilities:

• Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
• Manage front desk operations, including checking in/out guests, handling room assignments, and processing payments
• Maintain accurate records and logs of guest interactions, payments, and other front desk activities
• Coordinate with other departments to ensure seamless guest experiences
• Handle guest complaints and concerns, escalating to management as necessary
• Maintain a clean and organized front desk area, adhering to company standards
• Perform other administrative tasks as required

Requirements:

• 2 years of experience in a front desk or customer service role
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Strong organizational and time management skills
• Proficiency in [relevant software or systems, e.g., hotel management software]
• High school diploma or equivalent required; degree in Hospitality or related field preferred