Front Desk Executive at Betplus

The front desk clerk will oversee the reception and perform secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.

• As the face of our company, your central goal is to provide our clients with outstanding customer service and support and demonstrate a friendly and outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.
• Greet guests and provide them with superb customer service.
• Answer questions and address complaints
• Ensure that calls are answered as per procedures.
• Respond to emails, chats and social media communications
• Provide the relevant process reports on a daily basis.
• Answer all incoming calls and redirect them or keep messages
• Accept all letters and packages, and distribute them to their appropriate departments.
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc).
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Redirect phone calls to the appropriate department and take down messages.
• Monitor, organize and forward emails.
• Track and order office equipment and supplies..
• Oversee the office budget.