Front Desk / Customer Service Representative at Sigma Consult

Job Summary:

• We are seeking a friendly, organized, and professional individual to join our eye clinic as a Front Desk/Customer Service Representative.
• The ideal candidate will have at least two years of experience in a similar role and will be responsible for ensuring a positive patient experience from the moment they arrive at our clinic.
• This role requires excellent communication skills, a strong customer service orientation, and the ability to manage administrative tasks efficiently.

Key Responsibilities:

• Greet patients warmly and check them in upon arrival.
• Ensure the reception area is tidy and presentable, with all necessary stationery and materials.
• Provide information to patients regarding clinic services, procedures, and policies.
• Address patient inquiries in person, over the phone, and via email in a timely and professional manner.
• Schedule appointments and manage the clinics appointment calendar.
• Maintain accurate and up-to-date patient records.
• Prepare and manage correspondence, reports, and documents.
• Perform data entry and manage patient databases.
• Manage office supplies and place orders as necessary.
• Coordinate with medical staff and other departments to ensure smooth patient flow and clinic operations.
• Assist with inventory management and ordering of medical supplies.

Skills:

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with electronic medical records (EMR) systems is a plus.
• Ability to handle sensitive information with confidentiality.
• Strong customer service orientation and problem-solving skills.

Qualifications:

• Education: Bachelors degree preferred.
• Experience: Minimum of 2 years of experience in a front desk or customer service role, preferably in a medical or eye clinic setting.