Front Desk / Customer Service Representative at Prestigious Homes Limited

Job Summary

• We are seeking a smart, professional, and client-focused Front Desk / Customer Service Representative to serve as the first point of contact at our high-end residential facility in Ikoyi.
• The ideal candidate must be well-presented, articulate, and capable of providing exceptional customer service to residents and guests in a courteous and efficient manner.

Key Responsibilities

• Greet and attend to residents, guests, and visitors in a warm, welcoming, and professional manner
• Handle all front desk operations including phone calls, inquiries, and visitor logs
• Assist residents with complaints or service requests, ensuring prompt resolution
• Manage correspondence, packages, and delivery records
• Provide administrative support as required
• Maintain a tidy, professional, and organized reception area
• Report incidents or unusual activity promptly to management

Requirements

• Minimum of HND in any discipline
• 3–4 years proven experience in a customer service/front desk or hospitality-related role
• Excellent verbal and written communication skills
• Presentable appearance with good grooming and etiquette
• Strong interpersonal skills and ability to build rapport with clients
• Loyalty, discretion, and a high level of professionalism
• Ability to work both morning and night shifts as scheduled
• Problem-solving mindset with a calm and composed attitude under pressure
• Only qualified candidateswill be considered. Proximity to Ikoyi is an added advantage.