Front Desk / Customer Service at Fambes Diagnostics Ltd

Gender: Female

The Role: A Front desk /Customer Service Representative is the first point of contact in an organization. The Customer Service Representative handles complaints, inquiries and provides appropriate solutions and information to clients, and follow up to resolve any issues their customers’ experience.

Responsibilities:

• Maintain expert knowledge about company products or services to best help customers.
• Following up with clients or customers
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Always maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Know our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualifications: OND, HND or BSc in Health Information, Health Records or Mass Communication. Work experience as Customer Service Manager, Sales Support Specialist, and Technical Support Specialist or Customer support is an added advantage.