Front Desk & Client Services Executive at Ramos Realty

About the Role

• We are hiring a Front Desk & Client Services Executive to own and manage our front desk operations and support day-to-day administrative coordination.
• This role is critical to how our business runs, you will be the first point of contact for clients and a key part of how information flows across sales, operations, and property management.
• If you are highly organised, detail-oriented, and take pride in doing things properly, this role is for you.

What You Will Be Responsible For

Front Desk & Client Experience

• Manage the front desk as the first point of contact for all visitors, clients, and vendors
• Handle incoming calls, WhatsApp, and email enquiries professionally and efficiently
• Direct clients to the appropriate team (Sales, Operations, Property Management)
• Maintain a clean, organised, and presentable reception area at all times
• Keep accurate visitor and access logs

Enquiry Handling & Coordination

• Log and track all client enquiries (walk-ins, calls, online)
• Ensure no enquiry is missed, delayed, or wrongly assigned
• Coordinate with internal teams to ensure timely follow-up
• Liaise with riders, dispatch, and vendors for pickups and deliveries

Data Entry & Records Management

• Maintain accurate records of clients, properties, inspections, and transactions
• Update logs and CRM systems daily with zero errors
• Support documentation processes and ensure proper filing (digital & physical)
• Assist in preparing simple daily and weekly reports

Administrative Support

• Manage correspondence (emails, letters, packages)
• Scan, print, and organise documents using standard systems
• Track office supplies and coordinate timely replenishment
• Support basic document preparation using templates

Who We Are Looking For

• 2–3 years experience in front desk, admin, or customer-facing roles
• Strong communication skills (clear, confident, and professional)
• High attention to detail; you do not make careless mistakes
• Comfortable working with Excel/Google Sheets and basic systems
• Organised, reliable, and able to manage multiple tasks efficiently
• Presentable and professional, you represent the company