Front Desk / Admin Staff at Ivee Consulting Limited

Job Summary

• We are seeking a professional and organized Front Desk/Admin Staff to serve as the first point of contact for clients and visitors. 
• This role involves handling administrative duties, managing office operations, and ensuring efficient communication within the company.

Responsibilities

• Welcome visitors and provide them with necessary information.
• Answer and direct phone calls, emails, and inquiries professionally.
• Maintain an organized and well-stocked office environment.
• Schedule meetings, manage calendars, and handle clerical tasks.
• Support different departments with administrative tasks.
• Ensure records and documentation are properly managed.
• Handle office correspondence and deliveries efficiently.

Requirements

• OND / HND / Bachelor’s Degree in any relevant field.
• 1-2 years of experience in an administrative or front desk role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong communication and multitasking skills.
• Professional and welcoming attitude.

Key Performance Indicators (KPIs):
Customer Service Quality:

• Response time to inquiries (calls/emails) should be within 1-2 minutes.
• Maintain a 90%+ positive feedback score from visitors and staff.

Office Organization & Efficiency:

• Ensure office supplies are always available with no last-minute shortages.
• Keep an updated and accurate record of office schedules, meetings, and documents.

Attendance & Punctuality:

• Maintain 95%+ attendance and punctuality record.

Administrative Task Completion:

• All assigned tasks should be completed within the given deadlines.
• Maintain accurate filing and documentation with zero errors.

Communication & Professionalism:

• Handle at least 90% of customer interactions without escalating minor issues.
• Ensure all correspondence (emails, calls, in-person communication) is handled with professionalism.