Fraud Desk Investigation Officer at Unified Payment Services Limited

JOB OBJECTIVE(S)

• The fraud investigation officer will be responsible for analyzing moderate to complex account activities and utilizing various fraud tools to detect and prevent fraudulent activities.
• Identifies and escalates any suspected, alleged or known internal and external fraud investigations against the company and its merchants.

DUTIES & RESPONSIBILITIES

• Responsible for the development and implementation of fraud risk processes, tools, policies, standards, and procedures in alignment with the CBN regulatory policies.
• Perform Daily transaction review, monitoring and trend analysis investigation.
• Provides Periodic/monthly submission of blocked users, newly on boarded merchants, fraudulent transactions, approved and declined transactions.

KEY PERFORMANCE INDICATORS

• Conduct Merchant transaction monitoring; provide Watch list & Hospitality Merchants’ report.
• Conduct objective, fair, thorough, unbiased and timely investigations on fraud incidences reported by schemes, banks and other external e-payment stakeholders.
• Work closely with other department within the organization to investigate and resolve fraudulent incidences. Documents investigations for both internal tracking and regulatory reporting purposes.
• Maintains liaison relationship with local, state and federal Law Enforcement agencies.
• Attends court hearings when required.
• Escalate issues with potential for negative industry and/or corporate exposure
• Creates and delivers fraud training of all staff for organization-wide fraud awareness.

JOB REQUIREMENTS

Education:

• University Degree/HND in Finance, Economics, Computer Science, Social Sciences, Engineering, Business Administration, Information Technology or related fields. Professional certification in Compliance, Fraud and investigation would be an added advantage.

Others:

• Strong experience in Fraud Investigations

Experience:

• 3-6 years’ experience