Fraud & Assurance Executive at Airtel

Job Purpose

• Monitor fraud and revenue assurance controls for all services to ensure mitigation of revenue leakages on account of fraud or other errors.

Key Accountabilities
Risk Assessment and Management:

• Participate in developing and executing standardized processes and controls around mobile money wallets and GSM services apart from FMS alerts.

Revenue leakage:

• Monitor RAFM compliance system around GSM and mobile money services.
• Participate in New Product design and testing to ensure effective controls and product rollout with leakage.

Fraud Management:

• Monitor alerts and closures from FMS system to ensure quality of work and avoid any revenue leakage.
• Investigate suspicious transactions and file suspicious activity report as required.
• Analyse and identify possible money laundering activities.
• High balance review.
• Trending of transactions to identify any abnormal spike in trend.

Audit Compliance:

• Ensure compliance to all related policies & processes and closure of any audit points flagged.

Reporting:

• Ensure all reporting requirements presented to the team lead

Educational Qualification
Must have:

• Bachelor's Degree in Accounting or other business related courses
• Professional certification in Accounting (ACA) or Audit and risk control(CISA) is an added advantage

Working Experience:
Must have:

• 1 - 3 years Fraud Monitoring for Mobile Money and GSM, operational and Information technology experience with hands on experience in Mobile Money Wallet and Banking/Financial services.

Behavioural and Technical Competencies:

• Ability to work in a 24x7 shift model
• Revenue Assurance skills- Reconciliation, investigation and reporting
• Strong analytical and problem solving skills.
• Analytical, technical, communication, interpersonal and team Working
• Ability to pay attention to details; accuracy and precision
• Knowledge of all company’s products and business rules governing the products
• Knowledge of network and technology for all products.
• Strong understanding of data analysis, auditing and reconciliation methods and procedures.
• Proven ability to take large amount of multi –faceted data and create insightful and meaningful information to be used in business decision making.
• Very good software skills, especially in MS-Excel, ACL and Word. Successful history of working with software application.
• Hands-on SQL or Oracle experience helpful.