IT Officer at ECM Terminals Limited

Job Description

• We are seeking an IT professional to maintain reliable, secure IT systems and provide responsive technical support across our business. The role covers infrastructure and network management, ERP application support, cybersecurity, and user training.

What You Will Do

• Manage and maintain servers, networks, computers, printers, routers, and other IT infrastructures to ensure reliable performance.
• Maintain data backups and disaster recovery arrangements to support business continuity.
• Administer and support Microsoft Dynamics NAV (Navision) and Dynamics 365 Finance & Operations, troubleshoot ERP issues, and support integration with other business systems.
• Help finance, procurement, and inventory teams use ERP applications effectively.
• Monitor network security, manage firewalls and VPNs, conduct system audits, and apply updates and security patches.
• Resolve hardware, software, and connectivity issues, escalating complex incidents where necessary.
• Support infrastructure upgrades, software implementations, system migrations, and IT projects aligned with business needs.
• Maintain accurate IT asset records, software licence inventories, support documentation, and user guides in line with procurement policies.
• Train employees on system use, cybersecurity awareness, and IT best practices, and enforce IT security, data protection, and acceptable-use policies.

How To Qualify

• Bachelor’s degree or Higher National Diploma (HND) in Computer Science, Information Technology, or a related discipline.
• 3–5 years of experience in IT support, network administration, or systems management.
• Strong knowledge of Windows operating systems, Microsoft Office 365, and networking protocols.
• Familiarity with firewalls, VPNs, and cybersecurity best practices.
• Proven ability to troubleshoot hardware, software, and network issues.
• Strong problem-solving and communication skills.
• Experience with Microsoft Dynamics NAV (Navision) and/or Dynamics 365 Finance & Operations is an added advantage.