ICT Officer at Prixair

Job Description
Technical Support and Troubleshooting:

• Provide technical assistance and support to staff.
• Diagnose and resolve hardware, software, and network-related problems.
• Respond promptly to ICT-related complaints and service requests.
• Guide staff on the effective use of computer systems and software applications.
• Maintain records of technical issues and resolutions.

Data Management and Information Security:

• Implement appropriate data protection and information security measures.
• Perform regular data backups and ensure data recovery procedures are available.
• Protect organisational systems against viruses, malware, and unauthorised access.
• Manage user accounts, passwords, and access permissions.
• Ensure confidentiality, integrity, and availability of organisational information.

Network and Communication Management:

• Maintain local area networks (LAN) and wireless networks (Wi-Fi).
• Monitor network performance and troubleshoot connectivity issues.
• Support the organisation's email systems and digital communication platforms.
• Maintain network devices, including routers, switches, and access points.

ICT Documentation and Reporting:

• Maintain an updated inventory of ICT equipment and software.
• Prepare periodic ICT activity and performance reports.
• Document ICT procedures, configurations, and maintenance activities.
• Monitor ICT equipment usage and recommend replacements where necessary.
• Ensure proper documentation of software licences and ICT assets.
• Install, configure, and maintain computers, printers, servers, and other ICT equipment.
• Monitor and maintain the organisation's computer systems and network infrastructure.
• Ensure reliable internet connectivity and network performance.
• Manage the installation, upgrading, and maintenance of software applications.
• Ensure proper functioning of ICT equipment and systems.