Fraud and Remedial Officer at Interswitch

Responsible for executing remedial and fraud services strategy, with reference to enterprise risk strategies operations, objectives and policies. Monitor suspected fraud trends and parameters and suggest remedial services for potential fraud intents. Build and maintain good relationships with relevant stakeholders in fraud risk ecosystem.

Responsibilities

• Remedial and Fraud Services Execution
• Support the rollout of Remedial and Fraud Services strategy, in line with risk regulations and controls requirements
• Participate in identifying and minimising financial impact of operational incidents through business impact analyses
• Analyse and track suspected fraud trends and parameters and report any security threats or suspicious activity to the Team Lead, Remedial Services and Fraud Support
• Analyse the root causes of fraud risks and suggest mitigation measures to be implemented
• Review implemented controls and feedbacks provided by Fraud Service Operations Representatives during monitoring, support the definition and implementation of fraud configurations, review feedback provided and analyse current fraud trends and provide input into rules and parameters
• Monitor transaction anomalies and suspicious transactions
• Suggest and monitor the implementation of pro-active fraud prevention activities
• Data Collection, Analysis, Research, Investigate, Insights and Reporting
• Review prescriptive and predictive analytics to better understand the fraud landscape and how it relates to the Interswitch systems and processes
• Research discrepancies, accumulate all necessary information, take appropriate action to stop and where possible prevent fraud and identity theft losses
• Conduct research in support of planned fraud advisory
• Investigate fraud claims involving ACH, pre-authorised drafts, altered check, forged endorsements, unauthorised third-party transfers, elder fraud, identity theft or other operational fraud issues
• Develop weekly progress reports which include activities progress against set timelines, key risk and control indicators, and overall improvements on current processes and procedures that minimise relevant risks and submit reports to the Team Lead, Remedial Services and Fraud Support
• Business Advice, High-Quality Customer Service and Stakeholder Management
• Attend meetings led by the Team Lead, Remedial Services and Fraud Support, along with relevant stakeholders and acquire client needs and fraud risk processes
• Execute risk and mitigation activities in line with communicated requirements
• Build and maintain long-term relationships with contractors, clients, consultants and subcontractors in operational risk ecosystem
• Deliver stakeholder engagement activities to support development of effective project working relationships and to identify and respond to stakeholder needs and concerns

Requirements

• University First Degree in Risk Management, Law, Accounting, Statistics, Finance, or other related fields
• Integrated Risk Management (IRM) or International Compliance Association (ICA) or equivalent Compliance / Risk / Audit qualification preferred
• At least 5 years' relevant experience in Fraud Assessment and Remedial Services, within a FinTech or Financial Institution company
• Data Collection, Analysis, Review and Reporting
• Planning and Organising
• Verbal and Written Communication
• Risk and Compliance Management
• Information Management and Data Control
• Presentation Skills
• Business Insights and Financial Acumen