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  • Posted: Mar 23, 2023
    Deadline: Not specified
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    Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more.
    Read more about this company

     

    Fraud Analyst

    Roles & Responsibilities:

    • Block/place restrictions on accounts upon receipt of a fraudulent complaint.
    • Monitoring of all electronic transactions across all channels
    • Review of out-of-pattern transactions
    • Investigation of all electronic channel complaints.
    • Resolution and Documentation of investigative findings
    • Handling indemnities and footage requests.
    • Rendition of all Fraud Team’s regulatory returns
    • Investigation of Fraudulent chargebacks lodged against Kuda.
    • Investigation of overdraft Fraud
    • Manage escalations, effective and efficient remediation strategies
    • Treat customers’ complaints of unauthorized transactions.
    • Provide input into the identification of trends, and lessons learned from investigations to support the continuous improvement of Kuda’s product and control environment.

    Experience:

    • Bachelor’s degree preferably from a recognized University.
    • Proficiency in the use of Microsoft office
    • Critical thinking and problem solving skills
    • A minimum of 1year exp
    • Good report writing and communication skills
    • Customer service skills
    • Good analytical skills

    Method of Application

    Interested and qualified? Go to Kuda Bank on apply.workable.com to apply

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