Fraud Analyst at Kuda Bank

Roles & Responsibilities:

• Block/place restrictions on accounts upon receipt of a fraudulent complaint.
• Monitoring of all electronic transactions across all channels
• Review of out-of-pattern transactions
• Investigation of all electronic channel complaints.
• Resolution and Documentation of investigative findings
• Handling indemnities and footage requests.
• Rendition of all Fraud Team’s regulatory returns
• Investigation of Fraudulent chargebacks lodged against Kuda.
• Investigation of overdraft Fraud
• Manage escalations, effective and efficient remediation strategies
• Treat customers’ complaints of unauthorized transactions.
• Provide input into the identification of trends, and lessons learned from investigations to support the continuous improvement of Kuda’s product and control environment.

Experience:

• Bachelor’s degree preferably from a recognized University.
• Proficiency in the use of Microsoft office
• Critical thinking and problem solving skills
• A minimum of 1year exp
• Good report writing and communication skills
• Customer service skills
• Good analytical skills