Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more.
Read more about this company
Block/place restrictions on accounts upon receipt of a fraudulent complaint.
Monitoring of all electronic transactions across all channels
Review of out-of-pattern transactions
Investigation of all electronic channel complaints.
Resolution and Documentation of investigative findings
Handling indemnities and footage requests.
Rendition of all Fraud Team’s regulatory returns
Investigation of Fraudulent chargebacks lodged against Kuda.
Investigation of overdraft Fraud
Manage escalations, effective and efficient remediation strategies
Treat customers’ complaints of unauthorized transactions.
Provide input into the identification of trends, and lessons learned from investigations to support the continuous improvement of Kuda’s product and control environment.
Experience:
Bachelor’s degree preferably from a recognized University.
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