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  • Posted: Sep 21, 2021
    Deadline: Nov 16, 2021
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  • Welcome to Phillips Consulting Limited. We are a leading business management consulting practice serving clients across Africa. We work in all major sectors of the economy and levels of government engaging highly trained and sector-experienced consultants. PCL is a wholly owned Nigerian firm with offices in Lagos, Abuja and Johannesburg. Established in 1992...
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    FO Packet Core Officer

    Industry: Telecommunications

    Job Responsibilities

    • 24/7 shift Work.
    • Performs Active Alarm/KPI/Fault monitoring of all Packet core nodes including but not limited to: (MME/MPG/DNS/SAPC)
    • Perform low level preventive maintenance
    • Trouble Ticket Handling/Management within SLA
    • Trigger Escalation matrix where applicable
    • Treat out of trend targeted Service KPIs as per agreed ways of working
    • Incidents Handover/ Notification via Phone call/Email/WhatsApp
    • Attend to Internal/external customer queries to the front office in a timely Manner
    • Preliminary investigation of subscribers’ complaints (General/VIP)
    • Perform Access Management for Planned and Routine Network Maintenance
    • Perform pre/post checks during Planned activities
    • Share Periodic Performance stats reports within timeline and at agreed frequency
    • Generate relevant Network performance reports within timeline
    • Attend to adhoc reports/requests in a timely manner
    • Assist in KPI Performance Improvement
    • Perform proper Shift Handover
    • Ensure compliance to MSTOP processes guiding 1st level Operations (e.g Event/Incident Management)
    • Work according to laid down processes and procedures
    • Perform any other task as assigned by the Team lead/Manager

    Job Requirements & Skills

    • B.Sc in Engineering or Computer Science
    • Minimum of 5 years experience
    • Experienced in Packet core
    • Delivering results & meeting customer expectations
    • Excellent planning and organizing skills.

    Salary
    N300,000 - N400,000 monthly.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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