FO Packet Core Officer at Phillips Consulting

Industry: Telecommunications

Job Responsibilities

• 24/7 shift Work.
• Performs Active Alarm/KPI/Fault monitoring of all Packet core nodes including but not limited to: (MME/MPG/DNS/SAPC)
• Perform low level preventive maintenance
• Trouble Ticket Handling/Management within SLA
• Trigger Escalation matrix where applicable
• Treat out of trend targeted Service KPIs as per agreed ways of working
• Incidents Handover/ Notification via Phone call/Email/WhatsApp
• Attend to Internal/external customer queries to the front office in a timely Manner
• Preliminary investigation of subscribers’ complaints (General/VIP)
• Perform Access Management for Planned and Routine Network Maintenance
• Perform pre/post checks during Planned activities
• Share Periodic Performance stats reports within timeline and at agreed frequency
• Generate relevant Network performance reports within timeline
• Attend to adhoc reports/requests in a timely manner
• Assist in KPI Performance Improvement
• Perform proper Shift Handover
• Ensure compliance to MSTOP processes guiding 1st level Operations (e.g Event/Incident Management)
• Work according to laid down processes and procedures
• Perform any other task as assigned by the Team lead/Manager

Job Requirements & Skills

• B.Sc in Engineering or Computer Science
• Minimum of 5 years experience
• Experienced in Packet core
• Delivering results & meeting customer expectations
• Excellent planning and organizing skills.

Salary
N300,000 - N400,000 monthly.