Floor Runner at Eric Kayser

Tasks

• Setting up tables before service with appropriate utensils, napkins and decorations.
• Ensure customers have all the appropriate tableware they need to properly enjoy their food.
• Uphold sanitation and food safety principles.
• Deliver food orders to customers quickly and accurately.
• Ensure quality and proper presentation of food in a timely manner.
• Check in with customers to ensure their experience is satisfactory.
• Anticipate and respond to all guest needs and requests in a timely manner, communicating with the Manager/Supervisor on duty of all guest comments and concerns.
• Promptly delivers each request as it is prepared to the correct table and in order.
• Relay reports of customer satisfaction to the floor manager or supervisor on duty.
• Removes guest’s dirty dishes and utensils and deliver to dish washing area.
• Clean up spilled food or drink or broken dishes and remove trash.
• Extend a courteous, friendly, and professional greeting when guests arrive, continue graciousness throughout their dining, and proper thank you and departure comments as they go, ultimately inviting them back.
• Complete all side duties including setting table, folding napkins, preparing condiments, filling salt, pepper and sugar containers.
• Knowledge of company meals is a must.
• Carrying out additional responsibilities as required.