Floor Manager at Alpha Mead Group

Job Description

• Operate the reception in a professional way and with high availability.
• Be responsible for the reception of visitors and do a good job in receiving and introducing visitors
• Conduct visitor’s registration as they visit the facility
• Answer phone calls at the front desk, make important records, and convey information to relevant personnel.
• Check in and keep personal belongings and luggage for visitors or business travelers.
• Ensure the health and environmental supervision and security management of the responsible area
• Solely responsible for receiving express and documents.
• Complete the daily work log and complete the assigned tasks.
• Assist in receiving and introducing important customer meetings on the floor.
• Receive all kinds of complaints and send the complaint summary to the department.
• Execute other duties as directed by the Facility Manager

Qualifications

• First degree from any reputable institution
• Minimum of 3 years of experience in a client-facing role.
• Experience working in a 4-star hotel
• Candidate must be able to communicate fluently in English and Chinese
• Have a good professional image and temperament, and understand basic reception etiquette.
• Be familiar with the work processes related to administration and office management, and have good communication, coordination and organization skills.
• Proficient in using Microsoft Office application
• Good customer service skills
• Proactiveness in resolving issues
• Good compressive resistance.