Flight Reservation and Ticketing Officer at Bitsin Travels And Tours

RESPONSIBILITIES

• Make professional and accurate travel arrangements for our clients including air and ground transportation reservations.
• Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Contribute to revenue growth and profit margin of the organization.
• Maintaining statistical and financial records.
• Helping passengers and customers with all travel-related inquiries including but not limited to changes or cancellations, and promoting special offers.
• Using GDS and website reservations systems to check availability.
• Create tailor-made holidays for the world's best Hotels & Resorts.
• Follow up on Enquiries and Convert them to Sales.
• Keep Informed of Business Changes that affects the Ticketing Area.
• Sell travel products like holidays and insurance and provide detailed advice on routes and destination excursions.
• Work with impressive attention to detail.
• Work under pressure and meet agreed timelines whilst managing multiple high-end clients.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company
• Build and maintain cordial relationships with all clients; meet and strive to exceed quality and productivity goals.

REQUIREMENTS AND SKILLS

• Proven years of working experience as a flight reservation and ticketing officer.
• Excellent knowledge of traveling software (computer reservations systems, GDS systems, e-travel etc).
• Proficiency in English; knowledge of additional languages is an advantage.
• Exemplary sales skills and customer oriented approach.
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc).
• Ability to present, persuade and communicate effectively.
• Demonstrable ability to handle crises.
• Degree in Hospitality, Travel, Tourism, Business or relevant field. Candidates with personal travel experience will be preferred.