Latest Jobs at SENRI Limited

About the job

• SENRI Limited is a Japanese ICT Startup, our mobile-based sales automation system, SENRI, is aiming at changing the way they work at enterprises, and strengthening distribution networks in Africa.
• Starting from 2015, we have been successful in development of the service and acquisition of customers in Kenya, Uganda and Nigeria, with a multinational team from Kenya, Uganda and business in Nigeria, we need you now.

CUSTOMER SUPPORT ASSOCIATE JOB DUTIES AND RESPONSIBILITIES

• Listening to customers’ concerns and handling complaints
• Giving detailed explanations of services or products to customers
• Working with the sales team to create better methods to address customer complaints
• Reviewing customer accounts on product usage
• Communicating effectively with customers in-person, through email, chat or over the phone.
• Upselling of accounts
• Monitoring customer satisfaction levels
• Conduct training with new customers to properly onboard them.
• Sending Reports to customers appropriately

COMPETENCY REQUIRED (Knowledge and Skills)

• Great communication abilities, including written and verbal communication
• Patience, empathy and professionalism
• Good problem-solving and decision-making capabilities
• Good working knowledge of computers in general with proficiency in Microsoft office and Google packages.
• Effective time management, prioritisation and multitasking skills
• Must be a team player
• Calm and have an eye for details
• Good Presentation skills
• Should be flexible with time

QUALIFICATION (Education and Experience)

• BSc in a related course
• 1 - 2 Years cognate work experience in a fast paced organisation in a similar role

WORKING CONDITION

• Working hour: 8:30-17:30
• Working day: Monday - Friday
• WFH is available partly.
• Probationary period will be 3-6 months.
• Workstation (Laptop & Phone)
• Agile working culture.

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Job Description

• Nurture prospective clients through the full sales process from product demonstration to close
• Gain an understanding of customers' diverse and specific business needs and apply product knowledge to meet them.
• Preparing and delivering presentations and demonstrations of software to customers.
• Networking with existing customers in order to maintain links and promote additional products and upgrades.
• Meeting monthly new sales targets by managing a pipeline of opportunities generated by the sales team as well as your own prospecting.
• Build and nurture client relationships throughout the sales and post-sales cycles.
• Contribute to the growth and development of our product by providing feedback from conversations with your customers and prospects
• Engage with the Sales and business leadership to coordinate marketing and sales activities
• Minimum 1-3 years’ sales / accounts management experience exceeding growth targets.

Job Requirements

• Prior experience in a full-cycle sales experience selling B2B SaaS with an exceptional track record of meeting and exceeding sales targets
• Experience in negotiating and closing SaaS deal sizes
• Excellent communication & interpersonal skills and can liaise effectively with senior stakeholders
• Ability to use CRM (eg. Salesforce)
• Results-driven, tenacious and a strong team player.

Working Conditions & Peaks:

• Working hour: 8:30-17:30
• Working day: Monday - Friday
• Hybrid system of operation
• Probationary period will be 3-6 months.
• Workstation (Laptop & Phone)
• Agile working culture.