Field Verification Officer at PalmPay

Responsibilities

Field Verification

• Conduct physical visits to merchant and guarantor locations to verify business existence, operations, and address authenticity.

Pre-Visit Engagement

• Contact merchants/guarantors prior to visits to confirm identity, availability, and accurate location details.

Data Collection & Documentation

• Capture required information, images, and supporting documents during visits using the designated system/app.

Assessment & Reporting

• Provide accurate and timely verification reports, including risk observations and recommendations.

Compliance & Accuracy

• Ensure all verifications meet company policies, fraud prevention standards, and regulatory requirements.

Merchant Engagement

• Educate merchants on application processes where necessary and ensure proper submission before verification.

Follow-ups & Re-visits

• Conduct revisits where required and follow up on incomplete or pending verifications.

Collaboration

• Work closely with BD (Business Development), CVOs, and internal teams to ensure smooth processing and turnaround time

Repayment Support

• Assist in merchant follow-ups for due/overdue repayments and provide feedback on engagement outcomes.

Requirements

• Experience: 1–2 years as a Verification Officer or Field Credit Officer at a fast-moving fintech or digital lender, with proven ownership of end-to-end processes.
• Bachelor’s in Finance, Business, Data Analytics or related.
• Technical Skills: Excel power-user; quick to learn SQL or BI dashboards. Skilled at creating flowcharts and written guides.
• Core Competencies: Exceptional attention to detail, strong written & verbal communication, solid grasp of Nigerian credit-risk fundamentals and CBN KYC/AML guidelines.