Field Sales Specialist - Abuja and Kano at DHL

DHL Global Forwarding Nigeria has an opening for Field Sales Specialist to be based in Kano where you will develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies.  Join us now in connecting people and improving lives.

In this Field Sales Specialist position

• You will administer field sales plans and processes, including providing input for sales forecasting, budgeting, etc.
• You will deliver sales objectives and revenue growth for a defined geographic region, product line or market segment.
• You will secure new business and build on existing core business through repeat orders.
• You will respond to inquiries, resolve problems, promote, and sell products/ services.
• You will identify and contact prospective customers and build relationships to generate future sales and repeat business.
• You will check and understand type and size of customer requirements and suggest products/ service/ alternative products/ services.
• You will develop and deliver sales bids, presentations, proposals, and conduct product demonstrations to customers.
• You will follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution.
• You will introduce products and promotions to customers and deploy marketing campaigns as appropriate.
• You will build rapport and trust with customers by being informed about their business and market.
• You will coordinate with internal teams such as sales, marketing, operations, and service management for enhancing sales and customer retention.
• You will support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer.
• You will identify problems that may not be clear in own area of authority and modify work methods accordingly.
• You will convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory.
• You will connect with and influence other specialist departments and 3rd parties e.g. external service providers.
• You may convince others to accept new concepts, practices, and approaches.
• You will build strong, trusting cross-functional relationships with DHL managers.
• You will understand customer and key stakeholders’ interests and concerns and advise direct reports, customers and key stakeholders.
• You will provide technical guidance to line managers and employees.
• You will be an individual contributor who may manage two or fewer employees.
• Yu may direct the work of other lower-level professionals or manage processes and programs.
• You will coach and review the work of lower-level professionals.

Now, here’s what we need from you

• 4 years’ experience or more in the Freight Forwarding and Logistics industry
• Bachelor’s Degree or equivalent experience/qualification