Field Operations Officer at Gamma Mobility

Position Summary

• Gamma Mobility is seeking a Field Operations Officer that is responsible for ensuring the smooth execution of on-ground operations. This position involves managing and supporting customers ensuring compliance with company policies, resolving operational challenges, and optimizing performance.

Roles and Responsibilities

• Ensure proper rider verification, and compliance with company policies.
• Assist in the recruitment, screening, and onboarding of new gig workers.
• Handle on-ground incidents such as accidents, recovery or theft, ensuring prompt resolution and reporting.
• Ensure availability of necessary tools, materials, or vehicles for gig workers.
• Coordinate with internal teams to facilitate smooth operations and deliveries.
• Conduct field visits to assess service quality, address concerns, and optimize performance.
• Identify and resolve operational bottlenecks in real-time.
• Report and escalate operational issues to management when necessary.
• Liaise with law enforcement or recovery teams in cases of asset retrieval or theft incidents.
• Maintain rider compliance.
• Act as a liaison between the logistics team, customers, and field staff to ensure smooth service delivery

Requirements

• Bachelor's degree in any discipline
• Proven experience 1-2 years in field operations
• Good understanding of logistics and fleet management.
• Strong interpersonal and communication skills for engaging with drivers and customers.
• Proactive, detail-oriented, and capable of working in a fast-paced, dynamic environment.