Job Offers at Gamma Mobility

Position Summary

• Gamma Mobility is seeking a Field Operations Officer that is responsible for ensuring the smooth execution of on-ground operations. This position involves managing and supporting customers ensuring compliance with company policies, resolving operational challenges, and optimizing performance.

Roles and Responsibilities

• Ensure proper rider verification, and compliance with company policies.
• Assist in the recruitment, screening, and onboarding of new gig workers.
• Handle on-ground incidents such as accidents, recovery or theft, ensuring prompt resolution and reporting.
• Ensure availability of necessary tools, materials, or vehicles for gig workers.
• Coordinate with internal teams to facilitate smooth operations and deliveries.
• Conduct field visits to assess service quality, address concerns, and optimize performance.
• Identify and resolve operational bottlenecks in real-time.
• Report and escalate operational issues to management when necessary.
• Liaise with law enforcement or recovery teams in cases of asset retrieval or theft incidents.
• Maintain rider compliance.
• Act as a liaison between the logistics team, customers, and field staff to ensure smooth service delivery

Requirements

• Bachelor's degree in any discipline
• Proven experience 1-2 years in field operations
• Good understanding of logistics and fleet management.
• Strong interpersonal and communication skills for engaging with drivers and customers.
• Proactive, detail-oriented, and capable of working in a fast-paced, dynamic environment.

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Job Description

• Develop and implement robust customer onboarding processes to include customer identity verification, credit checks, and background checks processes.
• Oversee the timely and efficient deployment of vehicles to customers, ensuring vehicles are in optimal condition.
• Monitor customer accounts for timely payments and ensure adherence to leasing agreements.
• Implement effective collections strategies to minimize overdue payments and reduce delinquency rates.
• Execute vehicle recovery processes following established policies and legal guidelines when necessary (e.g., due to non-payment or contract violations).
• Foster and maintain strong relationships with key on-demand platforms, ensuring our vehicles are seamlessly integrated into their operations.
• Develop and implement strategies to maximize the uptime of all vehicles in the assigned city.
• Monitor vehicle performance and maintenance schedules, coordinating with the maintenance team to minimize downtime
• Collaborate with key stakeholders in the city, including local authorities, transportation agencies, transportation unions and business partners, to promote the success of the business.
• Build and lead a high-performing operations team, providing guidance, coaching, and support.
• Generate regular reports on key operational metrics, including collections, recovery, vehicle uptime, and partnership performance.

Requirements

• 4-5 years of professional work experience, preferably in Operations Management, or a related field in an asset financing or loan recovery industry.
• Proven experience in overseeing complex operations in the vehicle leasing industry.
• Strong leadership and decision-making abilities, with a track record of driving business growth and achieving operational targets.
• Excellent analytical skills and data-driven approach to problem-solving.
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to thrive in a fast-paced, dynamic environment, handling multiple priorities with a high level of adaptability.
• Problem-solving skill.