Field Manager at New Incentives

Job Summary

• New Incentives is looking to identify a Field Manager that will help to expand its team dedicated to preventing child mortality in the northeast and northwest. This post is strictly for internal candidates.
• The Field Manager will support a New Incentives’ program that utilizes cash transfers to encourage mothers to complete the immunization schedule of their infants.
• The program is operated in cooperation with the State Primary Healthcare Development Board in northeast and northwest.
• The primary duty of the Field Manager will be to manage a team consisting of Assistant Field Managers and Field Officers who, in turn, will provide cash transfer disbursements at public clinics to increase immunization coverage and retention.
• Key duties for this position include: responsibility for high-quality operations of the program at selected clinics and for providing leadership for selected staff members that result in increased immunization coverage and retention while nurturing relationships with employees, clinic staff and other stakeholders.
• Field Managers are hired full-time and supervise Assistant Field Managers at clinics throughout states we are operating and must already be based / reside in one of the towns/LGAs of the states.

Key Responsibilities
CCT Disbursements (30%):

• Ensuring that FO is meeting their responsibilities
• Reviewing Clinic Daily submissions for accuracy, completeness, issues, and recommendations and provide feedback to team members
• Checking in with FO on active immunization days, in the morning and evening, and fill out one FM Daily Check-in per immunization day
• Assessing clinic and taking necessary action to resolve issue, escalate as needed, and making requests for high-value solutions
• Evaluating the FO performance against their responsibilities and coaching them on key areas based on priority and impact of weakness
• Being vigilant and speaking to all stakeholders to ensure that an advanced assessment of the clinic is done, communicating blind spots to your team member and when appropriate to SFM
• Verifying changes to immunization days, ensuring it’s updated
• Making requests based on staffing changes and feedback from team members
• Planning and Requesting Office Money Balance change if needed and ensuring proper submission of all expenses
• Taking responsibility for the performance of each clinic under supervision.

Clinic and Settlement Activities (30%):

• Reviewing tracking progress across settlements and clinics, and guiding tracking priorities
• Planning out and delegating activities to FV/FA; assessing the quality of completed activity and budget expenditure
• Focusing on high default settlements and clinics to reduce default rate
• Taking decisions on whether to continue or stop tracking identified defaulters
• Filling out Clinic check-in for each day of clinic or settlement visit
• Using meeting with FV/FA, clinic visits, meeting with stakeholders, and insights from Settlement Dashboard and other sources to identify clinics and settlements with major issues
• Identify core issues and recommend solutions to SFM; ensure accountable activity completion and report on activity
• Drafting and planning out schedules in advance. If plans change, update schedule to reflect what was actually done on the particular day
• Submitting budget requests on-time, taking ownership, and executing plans diligently.

Supply-side and Stakeholder Relationships (25%):

• Independently checking on FO relationships and guidance on improvement
• Giving Clinic Staff the ability to directly connect and communicate issues, so they have recourse for complaints
• Maintaining cordial relationships with LGA (including health workers), LCCO, LIO, Apex clinic and other stakeholders
• Fill ODK when convenient but target at least on LGA per Month
• Add all stakeholder contacts by switching to the stakeholder email address
• Follow up on immunization days with team members to confirm vaccine status
• First responder to resolvable supply issues and filing for escalation to GR team when issues
• Maintain compliance of timely reporting of stockouts, runouts, VVMs, vaccine utilization, and infants not served by team members
• Liaise with clinic staff, LGA stakeholders, or Apex clinics to understand and reduce stockout, when requested by GR team and/or line managers
• Review updated vaccine information and assist in resolution during periods of serious supply issues.

Security awareness (15%):

• Report all security incidents in areas of operations, including incidents that do not directly affect staff and/or operations.
• Liaise with the Security Unit in the event of critical incidents and potential deterioration of the security situation, and disseminate relevant information.
• Take responsibility for security management and personal safety of team members as applicable in the field.
• Ensure compliance with security policies and plans.
• Read and understand all Security documents in the context of operations, including SOPs, the Country Security Plan, and training completion records.

Required Qualifications

• Minimum of Bachelor`s Degree, preferably in the field of Health or other Natural Sciences
• 2 - 4 years relevant experience working in the field. It is desirable that at least 2 of these years be spent working at a managerial level with a locally based or international organization.
• Fluency in local languages/dialects spoken, especially Hausa and locally residing or willingness to relocate to any of the states for this advertisement.
• Willingness to work at remote public clinics and field locations a few days per week.
• Experience with the Nigerian health system and clinic documentation, particularly related to infant health and vaccinations
• Experience in collecting, synthesizing and drawing conclusions from (health) data desirable
• Careful attention to financial matters and management of funds
• Detail-oriented, diligent professional
• Passion to help others and reduce infant mortality
• Very good communication and writing skills, English, Hausa, and dialects (verbal and written)
• Excellent responsiveness to email and phone requests
• Proficiency in Microsoft Word/Excel, internet browsers, smartphones and new communications technology in general
• Hard-working, result-oriented and loyal
• Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure
• Ability to demonstrate good managerial and leadership skills.