Field Inspection Engineer at Sigma Consult

Salary: ₦250,000 Monthly Net

Role Overview

We are seeking a skilled and detail-oriented Field Inspection Engineer to join our technical operations team. This role is crucial for ensuring the high-quality installation and maintenance of network services at customer locations. The ideal candidate will possess strong technical knowledge, hands-on problem-solving skills, and a passion for delivering exceptional customer service.

This position is ideal for individuals with experience in ISP or telecommunications environments who are ready to work in a dynamic field setting and represent the company with professionalism and technical expertise.

Key Responsibilities

Installation and Configuration

• Perform on-site installations and configurations of internet services, including routers, modems, switches, and other networking devices.
• Adhere to technical standards and installation protocols to ensure optimal service delivery.
• Test and verify internet speed, reliability, and connectivity performance.
• Educate customers on the use and upkeep of installed equipment.

Troubleshooting and Issue Resolution

• Diagnose and resolve network connectivity issues and equipment malfunctions.
• Respond promptly to customer service requests with effective technical solutions.
• Collaborate with internal teams such as Network Operations and Technical Support to resolve escalated issues.
• Maintain accurate logs of service visits and technical interventions.

Customer Interaction and Support

• Communicate professionally with customers during installation and troubleshooting visits.
• Translate technical information into clear, user-friendly explanations.
• Recommend improvements or upgrades based on customer needs and best practices.
• Work with sales and account managers to capture feedback and identify upselling opportunities.

Quality Assurance and Compliance

• Ensure all installations meet internal standards and comply with regulatory requirements.
• Conduct audits and follow-ups on completed installations to ensure service quality.
• Stay updated with industry trends and evolving technologies to enhance service delivery.

Qualifications and Skills

• High school diploma required; technical certification or degree in a relevant field is a plus.
• Proven experience with network installations in an ISP or telecommunications setting.
• Strong understanding of networking concepts and equipment (routers, switches, modems, cabling).
• Proficiency in troubleshooting technical issues and using diagnostic tools.
• Familiarity with Windows, Linux, and macOS operating systems.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple field assignments.
• Valid driver’s license and willingness to travel to customer sites.
• Physical ability to lift and install networking equipment.