Field Application Specialist at bioMérieux

What will be your responsibilities within bioMérieux?

• Coordinate and provide consulting, technical training and on-going support on bioMérieux solutions
• Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system
• Provide consistent follow up to ensure customer satisfaction and meet KPI
• Develop & retain business, strengthen customer relationship
• Make organizational recommendations around the equipment in order to optimize the workflow, address three dimensions: technical, quality and productivity
• Ability to perform routine training
• Promote bioMérieux solutions demonstration, evaluations, onsite visits on both pre and post sales
• Enable bioMérieux customer in fully utilizing the technical potential of the solutions (interpretation of results, specimen management, workflow optimization..)
• Demonstrate a technical expertise which allows to easily take in charge new products and new technologies

WHO ARE YOU?

• Holder of Bachelor/ Master’s degree in biology/microbiology/molecular
• 3+ Years’ experience in the IVD / Medical / Bio-Medical Science industry
• Good knowledge of the laboratory environment

Skills and Qualifications:

• Sales results oriented with good negotiation skills and a proven track record in upselling & cross-selling products & services
• Customer and solution oriented
• Training and coaching capabilities
• Organized, rigorous and autonomous
• Good communication and ability to work in a multi-disciplinary team
• Master CRM (reporting and dashboard)
• Proficiency in MS Excel & data analysis
• Excellent interpersonal, multi-tasking and time-management skills
• Outgoing personality and demonstrated passion for customers