Jobs at bioMérieux

What will be your responsibilities within bioMérieux?

• Define & drive the Service Contract Sales strategy to ensure growth and profitability for bioMérieux Africa and meet the defined annual service budget
• Conduct market studies in order to position the Service Contract offer in line with customer needs, regulatory & legal processes in different markets
• Ensure conformity with quality standards by driving QCV & PM kit order management as well as spare part order management
• Provide monthly reports on Service budget achievement for each region
• Liaise with local and international teams to ensure swift resolution of distributor and end-customer complaints within the defined SLAs
• Enhance the remote resolution rate by driving the implementation of remote customer support tools across Africa regions to ensure efficiency in complaint resolution
• Ensure frequent customer visits across the region to understand emerging customer requirements and build relationships with distributors and customers alike
• Liaise with local Africa teams to drive the software upgrade & PC/OS Obsolescence strategy & ensure operational efficiency of the Africa Installed Base & accuracy of diagnostics.
• Co-ordinate local and international product trainings for bioMérieux Africa service teams and distributor service teams
• Liaise with local and global teams towards successful implementation of Customer Support platforms such as CRM, Support Centres and customer self-service tools
• Co-ordinate customer satisfaction surveys in liaison with regional Customer Service Managers and manage customer feedback towards service enhancement
• Support implementation of various Customer Experience strategies to enhance service delivery in Africa

WHO ARE YOU?

• Holder of Bachelor’s Degree in Biomedical Engineering, Medical Technology and/or Medical Science field
• 3+ Years’ experience in the IVD / Medical / Bio-Medical Science industry
• Good knowledge of the laboratory environment
• Minimum 3 years’ experience in Sales, Marketing and or Customer Experience
• Experience in dealing with customers on an international scale (Africa)
• Experience in working with distributors and end-customers
• Proficiency in the French language will be an added advantage

• Skills and Qualifications:

• Sales results oriented with good negotiation skills and a proven track record in upselling & cross-selling products & services
• Superior verbal and written communication skills, with an ability for tact and diplomacy
• Ability to work in a matrix environment with cross-cultural flexibility
• Proven track record in facilitating for customer satisfaction & management of customer queries & complaints
• Proficiency in MS Excel & data analysis
• Excellent interpersonal, multi-tasking and time-management skills
• Ability to work with diverse teams as a team player
• Outgoing personality and demonstrated passion for customers

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What will be your responsibilities within bioMérieux?

• Coordinate and provide consulting, technical training and on-going support on bioMérieux solutions
• Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system
• Provide consistent follow up to ensure customer satisfaction and meet KPI
• Develop & retain business, strengthen customer relationship
• Make organizational recommendations around the equipment in order to optimize the workflow, address three dimensions: technical, quality and productivity
• Ability to perform routine training
• Promote bioMérieux solutions demonstration, evaluations, onsite visits on both pre and post sales
• Enable bioMérieux customer in fully utilizing the technical potential of the solutions (interpretation of results, specimen management, workflow optimization..)
• Demonstrate a technical expertise which allows to easily take in charge new products and new technologies

WHO ARE YOU?

• Holder of Bachelor/ Master’s degree in biology/microbiology/molecular
• 3+ Years’ experience in the IVD / Medical / Bio-Medical Science industry
• Good knowledge of the laboratory environment

Skills and Qualifications:

• Sales results oriented with good negotiation skills and a proven track record in upselling & cross-selling products & services
• Customer and solution oriented
• Training and coaching capabilities
• Organized, rigorous and autonomous
• Good communication and ability to work in a multi-disciplinary team
• Master CRM (reporting and dashboard)
• Proficiency in MS Excel & data analysis
• Excellent interpersonal, multi-tasking and time-management skills
• Outgoing personality and demonstrated passion for customers