Fashion Sales Associate at Owens and Xley

Job Description

Sales:

• Welcome and serve customers providing an excellent in-store experience at all times
• Guide customers by ushering them to appropriate sections in the store based on their needs and interests
• Be proactively engaged in upselling and maximize sales opportunities in order to achieve individual sales target and KPIs
• Fulfill phone and online orders to support the omni-channel customer experience
• Upsell where appropriate
• Follow policies and procedures for markdowns and sale events
• Record sales by creating and updating customer profile records in the POS terminal.

Customer Service:

• Professionally handle phone calls and any customer service issues
• Handle each transaction professionally and in a friendly manner
• Assist customers in a timely, efficient and courteous manner delivering superior customer service
• Deal effectively with customer complaints by liaising with the retail manager when necessary
• Communicate special promotions and instore activities to customers
• Liaise with the delivery partners to fulfil all customer orders in a timely manner.

Representing the brand:

• Demonstrate strong brand and product knowledge by articulating advantages, benefits and/or fits of various outfits
• Understand and communicate the brand aesthetic, brand philosophy and lifestyle to the associates and the customer
• Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
• Ensure to be up-to-date knowing fashion trends and competitors.

Store Operations:

• Maintain the shop floor and visual display high standards, complying with the brand’s operational guidelines and merchandising procedures
• Return all merchandise to the right location after sales
• Clean up fitting rooms and return garments to racks
• Ensure that the restrooms are cleaned as at when due
• Balance cash registers with receipts
• Execute all opening and closing procedures.

Inventory management:

• Stay aware of inventory levels and communicate low stock
• Participate in stock count activities.

Perform other duties as required.

Remuneration
N100,000 Monthly.