Facilities Officer at Dangote

Reports To: Head, Facility Management.

Job Summary

• The Facility Officer is responsible for the planning, coordination, supervision, and optimization of facility management operations across the organization. 
• The role includes Cleaning & Water Distribution, Environmental Management, and Facility readiness & Maintenance functions to ensure the availability, safety, cleanliness, functionality, and sustainability of all facilities. 
• He is responsible for driving operational excellence, regulatory compliance, cost optimization, contractor performance management, and customer satisfaction in line with organizational objectives and established KPIs.

Key Duties and Responsibilities

• Develop and implement facility management strategies, policies, procedures, and standards to ensure efficient service delivery across all facilities.
•  Ensure all office buildings, operational areas, and common facilities are maintained in a safe, functional, and aesthetically acceptable condition at all times.
•  Ensure compliance with approved cleaning schedules, hygiene standards, and service level agreements.
• Ensure uninterrupted distribution and availability of potable water across offices, residential estates, and operational locations.
• Oversee waste management, drainage maintenance, fumigation, weed control, and other environmental management activities in compliance with regulatory requirements and environmental standards.
•  Manage preventive and corrective maintenance activities for buildings, office infrastructure, utilities, furniture, and associated facility assets.
•  Monitor facility complaints, service requests, and maintenance work orders to ensure timely resolution and customer satisfaction.
• Develop and monitor facility maintenance plans, inspection schedules, and asset preservation programs.
• Manage facility management contractors and service providers, ensuring compliance with contractual obligations, service level agreements, safety requirements, and organizational standards.
• Evaluate contractor performance and recommend corrective actions where service delivery falls below expectations.
• Ensure compliance with all Health, Safety, Security, and Environmental (HSSE) policies, procedures, and statutory regulations applicable to facility operations.
• Prepare and manage unit budgets, cash calls, expenditure forecasts, and cost-control initiatives to ensure efficient utilization of resources.
• Review and approve Local Purchase Requisitions (LPRs), service requests, and procurement requirements relating to facility operations.
• Monitor inventory and utilization of facility-related consumables, equipment, and materials.
• Coordinate office space allocation, workplace planning, and facility utilization to ensure optimal use of available resources.
• Conduct regular facility inspections, audits, and condition assessments and implement improvement initiatives where necessary.
• Prepare periodic management reports, performance dashboards, presentations, and operational updates for leadership review.
• Liaise with internal and external stakeholders, regulatory bodies, contractors, and service providers to ensure effective service delivery and regulatory compliance.
• Drive customer service excellence by ensuring prompt response to facility-related issues and maintaining positive user experience across all facilities.
• Identify opportunities for process improvement, cost reduction, sustainability initiatives, and operational optimization.
• Maintain confidentiality, integrity, and security of all facility-related records, documentation, and information.
• Perform any other duties or assignments as may be delegated by the Head of Administration.

Key Requirements

Education and Work Experience:
 

• Minimum of B.Sc. or HND in Facilities Management, Engineering, Environmental Management, Estate Management, Business Administration, or a related discipline.
• Minimum of 2–5 years relevant experience in Facilities Management, Property Management, Administration, or related field.