Facilities Manager at NigerDock

The Role

• The Facilities Manager is responsible for driving operational excellence and implementing best practices to enhance the strategic management of assets, infrastructure, and critical utilities that are essential to our organization’s success. This role requires exceptional strategic planning, resource optimization, and a commitment to maintaining the highest standards of operational efficiency, safety, and sustainability. The Facilities Manager will play a key role in aligning facilities management with broader organizational objectives, collaborating with third-party service providers, contractors, and internal stakeholders to deliver seamless, high-quality services that meet both internal and external customer needs.
• Key responsibilities include oversight of a critical water supply system supporting multiple operational units, a hybrid power generation and distribution network, and essential electrical and HVAC/mechanical systems. Additionally, the Manager will ensure the operational efficiency of medical clinics, marine operations, and restaurant and bar services, while managing a fleet of vehicles and housing accommodations for over 300 residents, including amenities. This leadership position demands strategic insight to optimize facility operations, foster innovation, and contribute to the long-term growth and sustainability of the organization

Reporting To

• Head of Supply Chain

Personnel reporting directly to this role:

• Facilities Coordinator
• Facilities Supervisor
• Facilities Administrator
• Marine Coordinator
• Transport Administrator

Key Responsibilities:

• Optimize Facility Operations: Ensure seamless facility operations by streamlining processes to reduce costs and enhance service delivery.
• Sustainable Practices: Lead service providers to implement sustainable utility management, focusing on energy efficiency and waste reduction to enhance operational capabilities and reduce environmental impact.
• Proactive Service Delivery: Drive customer-centric, proactive service across all facility operations to exceed stakeholder expectations.
• Strategic Planning: Develop and implement short, medium, and long-term plans for facility improvements, upgrades, and expansions aligned with organizational growth.
• SLA & Performance Management: Establish clear SLAs and performance goals for service providers, regularly assess progress, and adjust strategies to ensure alignment with organizational objectives.
• Performance Accountability: Monitor service delivery performance to ensure timely execution and adherence to contractual obligations.
• Team Leadership: Build and lead a high-performing facilities team, fostering a culture of accountability, collaboration, and continuous improvement.
• Operational Efficiency: Implement data-driven processes to enhance operational efficiency across all facilities.
• Stakeholder Collaboration: Collaborate with key stakeholders to secure buy-in for improvement initiatives, fostering a culture of shared goals and continuous innovation.
• Financial Management: Develop and manage the facilities budget, ensuring cost-effective operations that meet the needs of the organization.
• Data-Driven Decision Making: Ensure accurate operational data capture to support analysis, optimize performance, and ensure precise invoicing.
• Risk Mitigation: Identify and mitigate financial, operational, and regulatory risks in facilities management and asset maintenance.

Other Specific Responsibilities:

• Utilities Management (Power, Water, HVAC): Implement cost-efficient models for operational utilities.
• Janitorial & Housing Management: Develop maintenance schedules to maintain hygiene and ensure housing meets safety and comfort standards.
• Medical Clinic Operations: Collaborate with medical staff to improve operational efficiency and implement best practices.
• Housing/Restaurant & Bar: Ensure high-quality service and maintenance for accommodation, restaurant, and bar facilities to enhance the customer experience.
• Marine & Transport Operations: Oversee marine operations, ensure compliance with safety standards, and manage maintenance of marine assets and fleet vehicles.
• Asset Management: Oversee the full lifecycle of facilities assets, from acquisition to disposal, ensuring optimal utilization.

Requirements

• Bachelor’s degree in Facilities Management, Project Management, Engineering, Engineering Management, Business Administration, or a related field.
• Minimum of 10 years of experience in facilities management or a similar role, with proven leadership and technical expertise.
• Strong knowledge of asset management, janitorial services, utilities management, infrastructure, and facility operations, with proficiency in asset management ERP systems.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in budget management and strategic planning.
• In-depth knowledge of relevant regulations and safety standards.