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  • Posted: Mar 1, 2021
    Deadline: Not specified
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  • Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.
    Read more about this company

     

    Experienced Center Agent

    Locations: Lekki, Ikoyi, Ajah-Lagos

    Job Description

    • Provide guidance to walk-in customers on product and service offerings
    • Educate customers and potential customers with information on SLA and delivery timelines
    • Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
    • Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
    • Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
    • Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
    • Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
    • Promote and cross-sell company’s products.
    • Ensuring proper documentation and safety of all parcels sent and received.
    • Ensure strict compliance to scanning process and procedures.

    Qualifications

    • Minimum of HND from a government recognized tertiary institution
    • Customer-centric, tech-Savvy, young and personable
    • Evidence of completion of mandatory NYSC scheme or Exemption Certificate.
    • Must reside on the Island

    Method of Application

    Interested and qualified? Go to God Is Good Motors - GIGM on jobs.smartrecruiters.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    Back To Home View All Vacancies at God Is Good Motors - GIGM
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