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  • Posted: Jun 6, 2024
    Deadline: Not specified
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    GIG Logistics is a courier and logistics services company headquartered in Lagos, Nigeria. Incorporated in 2012, it is a subsidiary of the GIG Group, an intelligence and technology management company based in Nigeria. The company has service centres in Nigeria, Ghana and the United States of America.
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    Experience Officer

    Job Description

    • Experience Officers represent the first contact of our company with guests.

    Responsibilities

    • Sell bus tickets at GIGM terminals to walk-in guest
    • Make and/or change travel reservations for walk-in guest using the online booking system
    • Create and maintain guest reservation records
    • Announce arrival and departure information using the public address system
    • Assist in guest luggage check-in
    • Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
    • Adhere to the company’s policy on guaranteed reservations and no-shows.
    • Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
    • Resolve service problems by clarifying guest complaint via phone, email and in-person
    • Forward booking/traveling reschedule request to the concerned unit
    • Serve guests by providing service information related to traveling schedule, fare, and payment
    • Promote the online booking, app downloads, and other products and services of the company to customers.

    Education and Work Experience

    • Minimum of Bachelor's Degree or HND in any relevant discipline
    • Minimum of two (2) years of cognate experience in Customer Service / Care.

    Skills and Competencies:

    • Excellent Customer Service
    • Effective Written and Verbal Communication
    • Computer Literacy
    • Exceptional time management.
    • Problem-Solving Skills
    • Neat and Professional Appearance
    • Outstanding interpersonal skills.
    • Ability to Stay Calm Under Pressure
    • Organized and Detail-Oriented
    • Able to Work a Flexible Schedule.

    Method of Application

    Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title and location as the subject of the mail.

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