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  • Posted: Jun 6, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    GIG Logistics is a courier and logistics services company headquartered in Lagos, Nigeria. Incorporated in 2012, it is a subsidiary of the GIG Group, an intelligence and technology management company based in Nigeria. The company has service centres in Nigeria, Ghana and the United States of America.
    Read more about this company


    Experience Officer

    Job Description

    • Experience Officers represent the first contact of our company with guests.


    • Sell bus tickets at GIGM terminals to walk-in guest
    • Make and/or change travel reservations for walk-in guest using the online booking system
    • Create and maintain guest reservation records
    • Announce arrival and departure information using the public address system
    • Assist in guest luggage check-in
    • Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
    • Adhere to the company’s policy on guaranteed reservations and no-shows.
    • Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
    • Resolve service problems by clarifying guest complaint via phone, email and in-person
    • Forward booking/traveling reschedule request to the concerned unit
    • Serve guests by providing service information related to traveling schedule, fare, and payment
    • Promote the online booking, app downloads, and other products and services of the company to customers.

    Education and Work Experience

    • Minimum of Bachelor's Degree or HND in any relevant discipline
    • Minimum of two (2) years of cognate experience in Customer Service / Care.

    Skills and Competencies:

    • Excellent Customer Service
    • Effective Written and Verbal Communication
    • Computer Literacy
    • Exceptional time management.
    • Problem-Solving Skills
    • Neat and Professional Appearance
    • Outstanding interpersonal skills.
    • Ability to Stay Calm Under Pressure
    • Organized and Detail-Oriented
    • Able to Work a Flexible Schedule.

    Method of Application

    Interested and qualified candidates should send their CV to: using the Job Title and location as the subject of the mail.

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